Terms & Conditions
PAYMENT, DELIVERY, RETURNS/ ONLINE PURCHASE POLICY: The terms and conditions contained herein along with the Privacy Policy and Agreement will be regulating our relationship with regard to the use of www.vedicflavors.com by you. You are advised to read this Agreement carefully before entering into a transaction on www.vedicflavors.com. All transactions entered would be legally bound by this agreement. Your transactions on this website are subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here on this website. This website www.vedicflavors.com is operated by Samaksh Vedic Flavors Private Limited, an company incorporated under the Indian Companies Act of 1956 . The policy is issued by Samaksh Vedic Flavors Private Limited. By placing an order on this site you are entering into a purchase/sale transaction with Samaksh Vedic Flavors Private Limited. The terms and conditions are enumerated as follows:

Definitions: Agreement means the acceptance of terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced time to time www.vedicflavors.com  or the “Site” means the online shopping portal owned and operated by Samaksh Vedic Flavors Private Limited. which provides a platform to the shoppers to buy the products listed on the site. Vendor/Seller/Affiliate shall mean the person or any legal entity who offers for sale, sells the products or services on www.vedicflavors.com.  Customer/Buyer shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site. User/You means and includes you and/or any person or an entity including Vendor/Seller/Affiliate using or accessing the services provided on this Site. 

Eligibility: You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.

Term: This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides the online shopping platform where in the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

Termination: Either User/ You or Samaksh Vedic Flavors Private Limited, may terminate the agreement at any time, with or without cause. However, Samaksh Vedic Flavors Private Limited. reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

Modification of Terms and Conditions: Samaksh Vedic Flavors Private Limited may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

Online Shopping Platform: You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site. Samaksh Vedic Flavors Private Limited accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be correct and complete in all  respects. After the receipt of payment the Buyer/ cash on delivery as the case may be, Samaksh Vedic Flavors Private Limited shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer. We do not offer international shipping currently and our delivery region is limited to India. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway. Before placing an order you are advised to check the product description carefully. By
placing an order for a product you agree to be bound by the conditions of sale included in the item's description. 

Product Pricing: Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and update may occur. Samaksh Vedic Flavors Private Limited reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice. All prices on this web site are given in Indian Rupees. For international cards used on the site,  the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. You will be billed the prices prevalent during the invoicing of the products. Our products are liable for VAT in India.  Out of Stock situations: Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience. 

Payment Options: The following modes of payments are available: a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card b) Visa Debit cards c) Net banking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. Your credit card or debit card statements will reflect “CCAvenues/www.vedicflavors.com/Samaksh Vedic Flavors Private Limited". In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call from the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section you will be asked for address and other contact information as well as payment related information .Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and  completion of logistics operations related to the same. 

Security: Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with. 

Suspension due to non-compliance with Agreement: Notwithstanding other legal remedies that may be available to Samaksh Vedic Flavors Private Limited, may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse  to provide User with access to the Site.
  • If the User is in breach any of the terms and conditions of this Agreement;
  • If the User has provided wrong, inaccurate, incomplete or incorrect initiation;
  • If your actions may cause any harm, damage or loss to the other Users or Vedic Flavors.

Indemnity: User agrees to defend, indemnify and hold harmless Samaksh Vedic Flavors Private Limited its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses,  costs and expenses, including attorney's fees, caused by or arising out of claims based upon the User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any  of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

Governing Law and Jurisdiction: This website is owned and controlled by Samaksh Vedic Flavors Private Limited, in Kochi, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of  courts in Kochi, Kerala, India, in all disputes arising out of or relating to the use of the
Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold Samaksh Vedic Flavors Private Limited, its subsidiaries, affiliates, directors, officers and employees, harmless any claim,  demand, or damage, including reasonable attorneys, fees, asserted by any third party due to or arising out of your use of or conduct on the Site. 

Intellectual Property Rights: Vedic Flavors and other names, graphics, logos, and icons identifying VEDIC FLAVORS or its products or services are the proprietary marks of Samaksh Vedic Flavors Private Limited. These IPR’s may not be used in connection with any product or service that is not offered by Samaksh Vedic Flavors Private Limited in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits VEDIC FLAVORS. All other trademarks  not owned by Samaksh Vedic Flavors Private Limited that appear on this site are the property of their respective owners. 

Entire Agreement: These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, constitute the entire agreement between you and Samaksh Vedic Flavors Private Limited with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Samaksh Vedic Flavors Private Limited. with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

Submissions: Samaksh Vedic Flavors Private Limited welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, initiation, or any other content  you contribute to this site (including the name you submit for any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive  right and  license for Samaksh Vedic Flavors Private Limited to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by Samaksh Vedic Flavors Private Limited will not infringe upon or violate the rights of any third party.

Shipment of Products: Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 2-10 days from receipt of order and payment. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will NOT be redirected / redelivered to any other address in any circumstance. The selected 
product will be delivered only in the city it is mentioned as “available” on this Site.  Samaksh Vedic Flavors Private Limited shall not be held responsible for damage of products after delivery. Samaksh Vedic Flavors Private Limited will contact the customer to confirm the date, time & address of delivery. If the delivery fails due to following reasons, VEDIC FLAVORS will contact the customer again to deliver the goods shall levy additional delivery charges for the second attempt. In case the customer refuses to pay the additional delivery charges, Samaksh Vedic Flavors  Private Limited will treat the order as cancelled and shall refund the entire order  money net of cancellation and delivery charges to the Customer. VEDIC FLAVORS will consider the order delivery “failed” in the following cases:
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or  damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

Delivery Charges: We offer Free Shipping and Delivery across India. There are no hidden charges and people pay only what they see at the last stage of checkout. In case of any feedback or suggestions, do write to us on lakshmi@vedicflavors.com 

Disclaimer: We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

Thank you for visiting www.vedicflavors.com
Privacy Policy

SAMAKSH VEDIC FLAVORS PRIVATE LIMITED,  ENSURES THE HIGHEST STANDARDS FOR SECURE TRANSACTIONS AND IS COMMITTED TO PROTECTING AND SAFEGUARDING YOUR PERSONAL INFORMATION AND PRIVACY ON OUR WEBSITE. 

Our Privacy Policy is detailed below and it describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vedicflavors.com


Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •  “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


Sharing your personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Zoho Commerce to power our online store--you can read more about how Zoho Commerce uses your Personal Information here: https://www.zoho.com/privacy.html.  We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.


Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at:  subhash@vedicflavors.com


DELIVERY AND REFUND POLICY

Delivery

We deliver across India through our shipping partners.  Depending on your location, this may take between 2 to 10 working days for delivery. 

Refunds:

We’re sorry the item did not live up to your expectations,  please reach out to us at:  lakshmi@vedicflavors.com or WhatsApp us at: +91.8129010202.  We will try our best to resolve your issue.  If you would like a refund of your order, we would be happy to do so, after understanding the issue. 


When you write to us, please add the following information with it: 
  • Your order number, which will be mentioned in the mail. 
  • If you would let us know the reason for the return, we would appreciate it. 
  • Photograph of the product if it is damaged during shipping


Returns
Since our products are perishable, we request you to reach out to us for a refund. 
SHIPPING POLICY

At Vedic Flavors the orders are shipped using highest standards of safety and hygiene.  We work with India's best delivery partners and our standard shipment time is normally 2 to 10 days depending on order location.

In case you face any issue while placing your order or would like to know more about our Delivery Procedure, please contact us on: lakshmi@vedicflavors.com or you can WhatsApp us at:  +91.8129010202. 


We offer Free Shipping and Delivery across India. There are no hidden charges and people pay only what they see at the last stage of checkout. In case of any feedback or suggestions, do write to us on lakshmi@vedicflavors.com


About Delivery

You will receive an order confirmation to your e-mail immediately upon successful payment. Our goal at Vedic Flavors is to ship your order as soon as you place it. Once your order has been processed, you will receive a shipment notification message on your registered contact number with order tracking details. Please ensure you provide the correct contact details and delivery address with phone number.


VEDIC FLAVORS will consider the order delivery “failed” in the following cases:

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date. In case the product is not delivered due to any of the above reasons, we will inform you about the same. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.



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